FAQ

1. How long does shipping take?
Processing: 1-3 business days. Shipping: 5-10 business days (contiguous US). Fireplaces may ship via freight with extended delivery times (7-20 business days). You'll receive tracking via email.

2. What are shipping costs?
Calculated at checkout based on weight/destination. Fireplaces may have separate freight charges. Free standard shipping on orders over $[amount].

3. Do you ship outside the contiguous US?
Currently, only to the contiguous 48 states.

4. What types of fireplaces do you offer?
We offer wood-burning fireplaces (including stoves and inserts). All our wood-burning appliances comply with the EPA New Source Performance Standards (NSPS) under 40 CFR Part 60, Subpart AAA. Key requirements include:

  • Emission limit: Maximum 2.0 grams of particulate matter per hour (g/hr) as of 2020 (NSPS Step 2)

  • EPA certification: Each model must be certified by the EPA and bear the EPA certification label on the product

  • Certification database: All models are listed in EPA's Certified Wood Heater Database

  • Compliance deadline: Manufacturers must submit certificates of conformity by May 16, 2016, through EPA-approved third-party certifiers

5. What are the installation requirements for wood fireplaces?
Per the International Mechanical Code (IMC) and local building codes:

  • Factory-built fireplaces must be listed and labeled in accordance with applicable standards

  • Installation must comply with NFPA 211 (Standard for Chimneys, Fireplaces, Vents, and Solid Fuel-Burning Appliances)

  • Proper clearances to combustible materials must be maintained

  • Installation must comply with local building codes and manufacturer instructions

6. What types of thermostats do you offer?
We offer programmable and smart thermostats for HVAC systems. All our thermostats comply with:

  • DOE energy conservation standards under 10 CFR Part 430

  • FTC EnergyGuide labeling (where applicable) – yellow label showing estimated annual energy consumption and operating costs

  • FTC Energy Labeling Rule (16 CFR Part 305) for covered products

7. What are the FCC requirements for smart thermostats?
Smart thermostats with Wi-Fi, Bluetooth, or other wireless functionality must comply with FCC Part 15. Devices with intentional radiators require FCC ID certification, which involves testing at an FCC-accredited laboratory and approval by a TCB. Devices must bear the FCC ID permanently printed on the product and packaging and include the required compliance statement in the user manual. The compliance statement must read:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

8. What are the energy efficiency requirements for thermostats?
The U.S. Department of Energy (DOE) establishes minimum energy conservation standards for thermostats under 10 CFR Part 430. Products covered by these standards must be certified in DOE's CCMS database. The FTC's Energy Labeling Rule (16 CFR Part 305) requires an EnergyGuide label on packaging disclosing estimated annual energy consumption and operating costs for covered products.

9. What types of exhaust valves do you offer?
We offer exhaust valves for ventilation and mechanical systems. Our products comply with:

  • ICC International Mechanical Code (IMC) – design, construction, and installation of mechanical exhaust systems

  • ASHRAE 90.1 fan efficiency requirements – minimum 65% efficiency for commercial/industrial fans

  • Fan energy index (FEI) metric for energy performance

10. What are the local code compliance requirements for exhaust systems?
Per IMC requirements, exhaust fans in hazardous locations must be constructed from appropriate materials. Installation must comply with all applicable local building codes. The IMC is updated every three years and is adopted in most U.S. states.

11. What is California Proposition 65?
California Proposition 65 requires warnings for products containing chemicals known to cause cancer, birth defects, or other reproductive harm. Some products may contain listed chemicals (e.g., lead in brass components, phthalates in plastics, certain metals). Proposition 65 is an exposure law — a warning is required if a product can expose a consumer to a listed chemical above safe harbor levels. When applicable, a Proposition 65 warning will be displayed on product pages and packaging.

12. What payment methods do you accept?
Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, and financing options (Affirm/Klarna).