Privacy Policy

We respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

Information We Collect

  • Information You Provide: Name, billing/shipping address, payment details (processed securely via third-party processors), email, phone number.

  • From Smart Devices: If your thermostat or fireplace includes smart functionality (Wi-Fi, Bluetooth, app control), we may collect device identifiers, usage logs, and connection data (only with your permission) to enable product features such as remote control and scheduling.

How We Use Your Information

  • Process and fulfill orders for fireplaces, thermostats, and exhaust valves.

  • Communicate with you (order updates, customer service).

  • Screen orders for fraud.

  • Send marketing emails (opt-out anytime).

  • Comply with legal obligations (EPA, DOE, FTC, FCC, etc.).

Sharing Your Information
We share data only with trusted service providers (payment processors, shipping carriers) as needed. Device data is processed through secure servers. We do not sell your personal information.

Your Privacy Choices

  • Unsubscribe from marketing emails via link in footer.

  • Access/update account info via your profile.

  • For smart devices, you may disable data sharing through device settings.

  • California residents: You may have additional rights under CCPA/CPRA – contact us to exercise them.